Sooner the better. Some periods and days are busier than others, so it makes sense to arrange your removal well in advance so as to avoid stress and disappointment. When JB Removals gives out a quote it remains valid for up to six months. Once you have the date of your house move secured the first thing you want to do is book a removal company.
Once you’ve made contact, we’ll need an inventory of what you are moving. The best way to come up with this is to walk from room to room noting down the contents and making a note of anything unusual, such as items that may need disassembled. It’s not possible to know exactly how many boxes you’re likely to have (unless you’ve moved recently) so if you can just come up with an estimate we can make a quote on that basis. Remember garden, shed and attic items.
Other variables that determine your house move estimate are the floor positions of the two properties, whether we can park directly outside or if there’s a bit of a walk between van and front door, how many vans and staff will be required, and how flexible you are with your move date. Fridays are the most popular for home moves so if you can move on a different day of the week, you might save money
This is common. Once you’ve finished packing, let us know as soon as you can if the volume has changed significantly. If it’s just a question of a few extra boxes and bags this is not a big deal. But if you’ve estimated, say, 30 boxes, and the actual number turns out to be closer to 100, well, this can make a big difference and we may need to increase the price, especially if it’s a top floor tenement as every extra item means significantly more work and time, and we might need to assign another member of staff to get the job done. Even more importantly, if we issue a quote based on a list, and that list turns out to be a significant underestimate, those extra items could make the difference between everything fitting into one van, and having to draft in a second, which may not be an option at short notice.
Yes. We offer a full that includes all packaging materials. Let us know if this is something you require, and we can quote for it. We can pack the entire contents of your home or just a designated room or two. It’s down to you. Many people prefer to do at least some of the packing themselves. Of all the partial packs we get asked to help with the most common is the kitchen, which is understandable as it is where a lot of the breakables are stored.
This depends on the size of your home and how much of it you want us to pack. We would typically send out a team of 2 or 3 and it can take anything from a couple of hours to a full day. Sometimes we may be able to pack and move on the same day, other times we might need to pack everything on one day and carry out the removal on the next.
This is frustratingly frequent when the removal is part of a chain. Getting the keys for your new property is completely outside of your control and, for whatever reason, solicitors can sometimes be slow in releasing the keys, meaning that once the van is loaded there can be a bit of waiting around.
We are sympathetic to this but since our staff members are paid by the hour we have to charge a waiting fee. To mitigate the likelihood of waiting and, in turn, the costs involved, we can start your removal later on in the morning, which means that by the time everything is loaded the keys are more likely to be ready. However, given that people moving out of a property is often followed by other people moving in on the very same day, you may need to be out by a certain time. In these circumstances there is little that can be done, but after the van is loaded we will take a half hour lunch break before the clock starts. In reality, the waiting time is rarely much more than an hour or two.
Once the van is loaded we take a 30 minute lunch break and then charge £120 +VATper hour on the job.
Yes. In fact, we’ve visited some beautiful parts of the country these past few years. We frequently travel down to Devon and almost as often find ourselves heading to the most northerly parts of Scotland. We even do removals to the continent so if you’re moving to Europe, please don’t think twice about contacting us for a quote.
Most certainly. We have Goods in Hire & Reward, which is a legal requirement for the work we do, goods in transit insurance, which covers your possession during the time they are in our care, and public and employersliability, which insures our staff members, members of the public and property against any accidents caused while a removal is underway.
Whilst we always take the greatest care with every removal we do, it is possible that, very occasionally, damage might occur. In this instance we’ll firstly see if one of our staff members can repair the damage, either on the spot or after going away to collect any necessary materials. If this isn’t possible, we’ll get some estimates for the repair. In the very worst-case scenario we are, as discussed above, fully insured, which means we can ultimately claim against our policy
Yes. This is included on your quote maximum of 3 items (beds/wardrobes/or other furniture). If it is more the 3 items, this becomechargeable service we offer. As long as it’s not an item that requires particularly specialist skills, or specialist equipment, we should be able to deal with it. Let us know in advance if you require this service, ideally along with some photos of the items, so that we can send out the relevantly trained members of staff.
This is not typically the job of a removals company, but it is a service we offer. It is ultimately the customer’s responsibility to ensure any white goods are safely disconnected and ready for moving, and we take no responsibility for problems that may arise with issues of plumbing.
Upon issuing a quote for your removal there is an option to purchase a one of cancellation waiver for £90 + VAT. By purchasing this you are fully insuring yourself against losing your deposit in the event of acancellation.
Yes, to the highest of standards. Every member of our staff undergoes a period of training until fully competent. Drivers of the vans are proficient and licensed accordingly. JB Removals staff will turned up in our company uniform.
Certainly. The most efficient way of arranging this is to have each moving box marked with the room it is designated to. In addition, once at the new property, there’s no harm in having a member of the family direct our movers as they come out of the van with your belongings.
Yes. We have our own storage warehouse located at our main off in Wrexham, you are very welcome to come and check our storage facility before making decision. If you require storage elsewhere we are happy to deliver all you goods wherever that might be. We can offer short term or long term for anything from a couple of items to a whole household’s worth of stuff.
We take a 30% deposit for all jobs, which comes off the final balance. We also offer the purchase of a cancellation waiver, which means that, should your move fall through, you’ve essentially insured yourself and will receive your full deposit back. We aim to be as ethical a business as possible and, to that end, should the worst happen, and your job gets cancelled close to moving day and you haven’t purchased the waiver, we will reimburse you if we’re able to fill your spot with another job.
Just keep us updated if there are any changes that might affect your house move in any way. If we’re not packing for you, please make sure all contents are contained in sealed boxes, and it will make life easier for youto unpack (and our team) if you label each box with the room you want them in.
Simple. Either pick up the phone and call orsign our acceptance quote and return it to us either by email or by post, or you can fill our online acceptance quote with ease.
If you are wanting an estimate/quote you can either pick up the phone and call us or fill out one of our ‘quote forms’ which you can find on every page of our website Once you’ve done this, a member of our team will get back to you and take any additional details before getting a quote together.